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FAQ (Frequently Asked Questions

 

 

Below is a list of frequently asked questions that many clients have.  If you do not see your questions here, please contact me and I will personally help you.

What do I need for my new website?...

How much does a website cost?

How do I sell my products or services online?

How do I get my own Dot.Com name?  (www.yourbusiness.com)

I already have a website, but would like to change it.  Can you help?

I am having trouble with my current website designer.  Can you help?

I don't know where to begin...Can you help?


What do I need for my new website?...

 

To speed up the web design process, you will need the following things so I can begin work your custom website: (Even if you don't use my services, you need to get the following things sorted out before you hire someone to design a website for your business)

  • A company Logo - If you don't have one, I can create a simple logo for Free.  We can always change it later if your needs change.
     
  • Categories of your main pages - These is what will be on your navigation bar
    • Examples might include -
      • Home  ( The main opening page of your website)
      • About Us  (about your company or perhaps company history)
      • Products ( Your main products or services page -- What you sell or do)
      • Contact Us (your contact information so customers can reach you)
      • Links (links to other websites you like or sites)
      • You are not limited by a specific number, but around 5-7 is a good number to keep in mind.  It will vary from business to business.
         
  • Text -  Much of your website will be text.  The text is what people read and it is ultimately what sells your product or service.  You need to figure out what you want to say to your customers at your website (this is your text) and then I will group that text within your main pages (your category pages from above).  The text should be in text documents (like Word, notepad, or you can email me the text also).  If you have an existing website I can get the text from there.  If you have company brochures in PDF format, I can get the information from them as well.
     
  • Put some thought into what you want to say on your home page.  This is your most important page and should let potential customers know exactly what you offer and how you are different from the rest.
     
  • Photos or images of your products, business location, services offered etc.  Images are a good way to show people what you do and the quality of your work.  (I am also an illustrator so I am very familiar with both bitmap (Adobe Photoshop) and vector (Adobe Illustrator) graphics.  My strong graphics background will mean you have a website that is a cut above the rest)
     
  • If you want to accept online payments, you will need to select a secure shopping cart system to your website and a Merchant Services account.  See more info on this below.

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How much does a website cost?

 
That depends largely on what you want to accomplish with your website.  I have several Custom Website Packages that fit the needs of many businesses.  I can also design a Custom website to fit your exact needs and give you a Free estimate.  Please contact me for more information.

Also, if you would like to sell your products online, you will need a secure Shopping Cart and a Merchant Services account (credit card processing).  See more info on this below

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How do I sell my products or services online?

 
If you are going to sell products or services online, you will need to be able to accept online payments through your website.  This requires 2 things.  A Shopping Cart and a Merchant Services Account to charge the customer's card and deposit it into your bank account.

  • Shopping Cart -  I use the Americart shopping cart system for my commercial accounts. A shopping cart is what customers use to buy your products and send their credit card information securely.  A secure shopping cart system like Americart is crucial to sending sensitive credit card information safely over the web.

    The shopping cart is not included with regular website packages
    (not every client needs to accept online payments).

    •  Americart is a very secure shopping cart system with great flexibility.  I use Americart system for my clients who sell things from coffee to clothing, and reservations, to artwork.  Shipping can be automatically calculated for Priority Mail, UPS or Fed Ex depending on your needs.
    • If require a shopping cart, it will be an additional $300 for 1 year.

     

  • Merchant Services Account - Many existing businesses already have a merchant services account that they use to charge the customer's credit card.  If you already have a Merchant Services account, then you will just need the shopping cart above. 

    This is how it works - When you receive online orders, you will be able to securely download the customer's credit card info and then charge them on your regular EDC machines.
     

    • If you don't have a merchant services account, you can get one through your local bank.  (I get my merchant services through Costco -  They offer Nova merchant services to their Executive members)
    • There are some additional options for Merchant Services that could be used but it varies by the business and products sold.  If you have any specific questions about Merchant Services, please Email Me

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How do I get my own DotCom name for my business?  (www.yourbusiness.com)

 
All of my website packages include the Domain Name Registration (your business's own DotCom name.)  This is based on the availability of the name.  If the name you wanted has already been taken, I will help you in finding a suitable alternative name for your website.  Initially, I will register the name for you, but I will transfer all ownership of the name to you within 5 days of registration.  You will be the sole owner of your business's Domain Name

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I already have a website, but would like to change it.  Can you help?

 
Absolutely.  Updating a website is very important, both to Search Engines, and to the customer who like to see fresh and new content.  This change could range from minor text changes to re-designing an entire website.  Please contact me and I will answer all of your questions.

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I am having trouble with my current website designer.  Can you help?

 
Absolutely.  You might be surprised at how many times a week I hear this questions.  I always remind my customers that your web designer works for YOU.  Not the other way around.  Deadlines are incredibly important to your business.  It is my job to get your website changed and updated BEFORE your deadline.  As an illustrator, I am used to working under deadlines from Art Directors and Editors that need to have my work completed on time so that they can go to print.

Now, this is important.  Every business needs to know the following information about their websites.

  • The Password and User Name for your hosting company
  • The Password and User Name for FTP (it may be the same as your hosting company)
  • Your domain name should be registered in YOUR name, not your website designers.

If you don't have all of the above information, you should email your current website designer and say that you are updating your company records and need the above information to keep on file.

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I don't know where to begin...Can you help?

 
Yes, I am here to help.  I have been doing this every day for over 5 years.  I have gotten very good at what I do and can explain what you need and what options you have.  Please contact me and I will answer all of your questions.

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